Fiscalsoft Products  
Providing innovative software solutions for Counties, Cities and Special Districts since 1983
 
 
 
There are several issues that can occur with your computers, network, and other applications software that may prevent the Web Update feature in our software from working correctly. These issues have nothing to do with bugs in our software; they are caused by communications problems on your computer/network, and must be fixed in order for our software to continue to function properly.

Why am I getting Error 6420 when I run a Fiscalsoft program?

(1) Is the Advantage Database Server process actually running on your server? Call up Windows Task Manager (Ctrl+Alt+Del) on the server computer, click the Processes tab, and make sure the Advantage Database Server (ADS.exe) process is listed. If not, run the Advantage Database configuration utility (ads_cfg.exe), and click the button at the bottom of the window "Start Service". After Starting the service, try running your Fiscalsoft program again to see if that fixes the 6420 error. If not, see answers #2 and #3 below.

(2) For Client/Server (multi-user) setups, your Windows Firewall must be configured to allow our program executable files to be shared across your network, or you will get Advantage Database Error 6420. This means our software could not connect to the Advantage Database Server service running on your file server computer. Once Windows is told to disallow a connection, you have to manually add our program file name to the permitted applications list within the firewall software, in order to make a connection again.

(3) Try the 6420 Knowledgebase Search at SAP's Advantage Developer Network.

Why am I getting Error Code 6 when I run a Fiscalsoft program?

(1) Are you actually connected to the Internet? Run your Web Browser program and see if you can connect to a website. If you can't, then that's why you are getting Error Code 6.

(2) Your network router must allow an FTP connection to our web server at ftp.fiscalsoft.com. Ports 20/21 on your computer cannot be blocked or the connection will fail. This will result in an "Error Code 6" error message when our program is run. You can click the OK button to close the error message window, but you should get this problem fixed or you will nevere be able to get another program web update. If you cannot get Web Updates, you can inspect a log file named WUPDATE.LOG (this is a text file saved in the Fiscalsoft application folder and can be opened with Windows Notepad) for clues about the problem with establising an FTP connection to our web server.

(3) Your anti-virus protection software running on your workstation must be configured to allow downloadable executable files from www.fiscalsoft.com, and also permit our program file names to run without interfering with our web updates. Some anti-virus software applications are known to show a false positive for one or more of our program executible files, and have been known to quarantine our programs. If this should happen to you we recommend that you use a different anti-virus software, or add our program file name to the anti-virus program exception list. Contact your anti-virus software vendor for help with this.

If you don't have an IT employee, or an IT vendor, click the following link to view a webpage that list some IT vendors: Trusted IT Vendors
 
 
 
 
 
 
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